Return Policy

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=120 BGCOLOR="#006699" TEXT="#080000" background="13cfd5a3.jpg"> <div> <B>Welcome to World's Largest Supplier of Independent Handpiece Training.</B><FONT SIZE="1" COLOR="#000000" FACE="Arial" ><B>    </B></FONT></div> <div> <A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r.htm" TARGET="_top" TITLE="About Us"><U>About Us</U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r3.htm" TARGET="_top" TITLE="For The Dentists"><U>For The Dentists</U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r4.htm" TARGET="_top" TITLE="Training Courses"><U>Training Courses</U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="see_our_money_saving_training_coupon_to_save__5_000_dental_handpiece_repair_trai.htm" TARGET="_top" TITLE="Coupons "><U>Coupons </U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="learn_dental_handpiece_repair_in_australia__england__and_india.htm" TARGET="_top" TITLE="International Training"><U>International Training</U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="press_releases_from_orion_dental_handpiece_sales__training____repair.htm" TARGET="_top" TITLE="Press Releases"><U>Press Releases</U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" >   ·   </FONT><A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r6.htm" TARGET="_top" TITLE="Free Info"><U>Free Info</U></A></div> <bR> <div> <B>Return Policy</B><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" ><B>   ·   </B></FONT><A HREF="id200.htm" TARGET="_top" TITLE="Shipping Delivery Policy"><U><B>Shipping & Delivery Policy</B></U></A><FONT SIZE="2" COLOR="#FFFFFF" FACE="Symbol" ><B>   ·   </B></FONT><A HREF="id201.htm" TARGET="_top" TITLE="Privacy Security Policy"><U><B>Privacy & Security Policy</B></U></A><B>                           </B></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFCC66" TEXT="#080000" background="13dd2b03.jpg"> <div> <A HREF="index.htm" TARGET="_top" TITLE="Welcome to Worlds Largest Supplier of In"><U><IMG SRC="58d50500.gif" border=0 width="80" height="80" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> <A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r6.htm" TARGET="_top" TITLE="Free Info"><U><IMG SRC="59a50500.gif" border=0 width="80" height="80" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> <A HREF="mailto: admin@orionrepair.com" TARGET="_top" TITLE="mailto: admin@orionrepair.com"><U><IMG SRC="59550500.gif" border=0 width="80" height="80" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="179" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id126.htm" TARGET="_top" TITLE="New Dental Handpieces"><U><B>New Dental Handpieces</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id138.htm" TARGET="_top" TITLE="Refurbished Handpieces"><U><B>Refurbished Handpieces</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id140.htm" TARGET="_top" TITLE="Handpiece Repair Services"><U><B>Handpiece Repair Svcs.</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id139.htm" TARGET="_top" TITLE="Replacement Turbines"><U><B>Replacement Turbines</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id141.htm" TARGET="_top" TITLE="Oral Surgical Repair Service"><U><B>Surgical Repair Svc.</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id129.htm" TARGET="_top" TITLE=" Handpiece Accessories"><U><B>Handpiece Accessories</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id142.htm" TARGET="_top" TITLE="Bearing Kits Repair Parts"><U><B>Bearing Kits & Parts</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id137.htm" TARGET="_top" TITLE="Quick Connectors"><U><B>Quick Connectors</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id132.htm" TARGET="_top" TITLE="High Speed Handpieces"><U><B>High Speed Handpieces</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id135.htm" TARGET="_top" TITLE="Low Speed Handpieces"><U><B>Low Speed Handpieces</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id133.htm" TARGET="_top" TITLE=" Hygienist Handpieces Attachments"><U><B>Hygienist Handpieces</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id134.htm" TARGET="_top" TITLE="Implant Oral Surgery"><U><B>Implant & Oral Surgery</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id125.htm" TARGET="_top" TITLE=" Endodontic Products"><U><B>Endodontic Products</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id128.htm" TARGET="_top" TITLE="Laboratory Equipment"><U><B>Laboratory Equipment</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 WIDTH="167"><div> <A HREF="id148.htm" TARGET="_top" TITLE="Dental Chairs"><U><B>Dental Chairs</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id131.htm" TARGET="_top" TITLE=" Handpiece Lubrication Cleaner"><U><B>Handpiece Lubricants</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 WIDTH="167"><div> <A HREF="id130.htm" TARGET="_top" TITLE=" Handpiece Cleaning Systems"><U><B>Purge/Flush Units</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id143.htm" TARGET="_top" TITLE="Handpiece Control Units"><U><B>Dental Control Units</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id136.htm" TARGET="_top" TITLE="Portable Dental Units"><U><B>Portable Dental Units</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id145.htm" TARGET="_top" TITLE="Dental Equipment Replacement Parts"><U><B>Dental Equipment Parts</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id146.htm" TARGET="_top" TITLE="Disposable Prophys"><U><B>Disposable Prophys</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id147.htm" TARGET="_top" TITLE="Disposable Gloves"><U><B>Disposable Gloves</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id73.htm" TARGET="_top" TITLE="Misc. Services"><U><B>Miscellaneous Services</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id144.htm" TARGET="_top" TITLE="Request to Sell Used Handpieces"><U><B>Request to Sell Used HP</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r32.htm" TARGET="_top" TITLE="Request Pickup"><U><B>Request Free Pick-up</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <A HREF="id149.htm" TARGET="_top" TITLE="Preventative Services"><U><B>Preventative Services</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 WIDTH="167"><div> <A HREF="orion_dental_handpiece_sales___repair_learn_dental_handpiece_repair_from_orion_r39.htm" TARGET="_top" TITLE="Contact Us"><U><B>Contact Us</B></U></A></div> </tD> </tR> </TABLE></div> <bR> <div>  <form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post"> <input type="hidden" name="cmd" value="_s-xclick"> <input type="hidden" name="encrypted" value="-----BEGIN PKCS7-----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-----END PKCS7----- "> <input type="image" src="https://www.paypal.com/en_US/i/btn/btn_viewcart_LG.gif" border="0" name="submit" alt=""> <img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1"> </form>  </div> </td> <td valign="top" height=360 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I>Return Policy</I></div> <DIV ALIGN="LEFT"></DIV> <div> <B><U> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-11130272-1"); pageTracker._trackPageview(); } catch(err) {}</script>  </U></B></div> <div> <TABLE BORDER="80" CELLPADDING="15" CELLSPACING="2" WIDTH="855" BORDERCOLORLIGHT="#006600" BORDERCOLORDARK="#0099CC" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=CENTER HEIGHT= 606 WIDTH="659"><div> <B><U>Return Policy</U></B></div> <bR> <bR> <div> Buyer seeking to return merchandise must call seller’s customer service department at 1-888-674-6657 or e-mail <A HREF="mailto: return@orionrepair.com" TARGET="_top" TITLE="mailto: return@orionrepair.com"><U>returns@orionrepair.com</U></A>  to secure a <B>Return Authorization Number</B>. No returns shall be accepted without a Return Authorization Number. Returns without prior approval of Customer Service will be refused and no credit shall be given. Returns are subject to a restocking fee except for shipping error or defective merchandise.</div> <bR> <bR> <div> <U>Returns on invoice to 90 days:</U> (a) Returns due to shipping error or defective merchandise: <B>All defective merchandise must be returned to the Port Orchard, Washington warehouse.</B> The Buyer will receive a full refund (including applicable freight) provided the Merchandise is returned to the Seller within 90 days of original ship date; (b) New Customer trying new merchandise: Seller’s new customers may return unopened merchandise within 90 days of their first order. <I><B><U>Buyer is responsible for all return shipping charges and a 30% restocking fee will be applied.</U></B></I> No credit shall be given for opened, partially used or damaged merchandise. (c) Sales on all training course materials, due to the proprietary and intellectual property contained within, are final.  Each training course comes with 3 years of Free Re-Training support included.  Each training course comes with 3 years of Free Telephone Support.  Each training course comes with 10 years of e-mail support.</div> <bR> <bR> <div> <U>Returns 90 to 180 days of invoice:</U> <B>No returns are accepted on Medical Exam Grade gloves past 90 days.</B> On other merchandise, Buyer is responsible for all return shipping charges and a 50% restocking fee will be applied.</div> <bR> <bR> <div> <U>Returns after 181 days of invoice:</U> <B>No returns will be accepted after 181 days on any merchandise.</B> </div> <bR> </tD> </tR> </TABLE></div> <bR> <bR> <bR> <div> <TABLE BORDER="4" CELLPADDING="4" CELLSPACING="4" WIDTH="736" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=CENTER HEIGHT= 292 WIDTH="167"><div> <A HREF="id126.htm" TARGET="_top" TITLE="New Dental Handpieces"><U><B><IMG SRC="a8aa54c0.jpg" border=0 width="165" height="76" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id126.htm" TARGET="_top" TITLE="New Dental Handpieces"><U><B>New Dental Handpieces</B></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="167"><div> <A HREF="id138.htm" TARGET="_top" TITLE="Refurbished Handpieces"><U><B><IMG SRC="a8ca5420.gif" border=0 width="165" height="66" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id138.htm" TARGET="_top" TITLE="Refurbished Handpieces"><U><B>Refurbished Handpieces</B></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="167"><div> <B><IMG SRC="b57a5290.png" border=0 width="165" height="41" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <bR> <div> <A HREF="id140.htm" TARGET="_top" TITLE="Handpiece Repair Services"><U><B>Handpiece Repair Services</B></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="167"><div> <A HREF="id139.htm" TARGET="_top" TITLE="Replacement Turbines"><U><B><IMG SRC="a937e3c0.jpg" border=0 width="126" height="60" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <bR> <div> <A HREF="id139.htm" TARGET="_top" TITLE="Replacement Turbines"><U><B>Replacement Turbines</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 292 WIDTH="167"><div> <A HREF="id141.htm" TARGET="_top" TITLE="Oral Surgical Repair Service"><U><B><IMG SRC="a9565650.jpg" border=0 width="101" height="101" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id141.htm" TARGET="_top" TITLE="Oral Surgical Repair Service"><U><B>Oral Surgical Repair Services</B></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="167"><div> <A HREF="id129.htm" TARGET="_top" TITLE=" Handpiece Accessories"><U><B><IMG SRC="a9682a00.jpg" border=0 width="130" height="160" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id129.htm" TARGET="_top" TITLE=" Handpiece Accessories"><U><B>Handpiece Accessories & Parts</B></U></A></div> </tD> <tD VALIGN=CENTER WIDTH="167"><div> <A HREF="id142.htm" TARGET="_top" TITLE="Bearing Kits Repair Parts"><U><B><IMG SRC="a98a5a10.jpg" border=0 width="165" height="161" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id142.htm" TARGET="_top" TITLE="Bearing Kits Repair Parts"><U><B>Bearing Kits & Repair Parts</B></U></A></div> </tD> <tD VALIGN=CENTER><NOBR><div> <A HREF="id137.htm" TARGET="_top" TITLE="Quick Connectors"><U><B><IMG SRC="13e3965b0.jpg" border=0 width="150" height="91" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id137.htm" TARGET="_top" TITLE="Quick Connectors"><U><B>Quick Connectors</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 299 WIDTH="167"><div> <A HREF="id132.htm" TARGET="_top" TITLE="High Speed Handpieces"><U><B><IMG SRC="a9a966e0.jpg" border=0 width="150" height="110" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="id132.htm" TARGET="_top" 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