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We Train You How To Open a Dental Handpiece Sales and Repair Center
PREVIEW INTRODUCTION
Thank you for your interest in Orion Dental Sales, Training & Repair. The following page provides a more in depth coverage of this business training. Many different topics are covered related to this business. If you would like to further discuss any of these issues or others feel free to call or e-mail. It is somewhat extensive, but we believe it will answer many of the questions you may have as a potential business owner.
ABOUT US
We are a team of professionals with a passion for helping our clients succeed in their businesses. For nearly 30 years, we have been the largest provider of handpiece repair training in the world. We have trained over 400 people worldwide, without a single unhappy customer, to open a dental sales and repair center that specializes in handpiece repair. We have trained approximately 20% of all handpiece repair centers in the United States. Our dedication to providing top-quality training and support has earned us a reputation as the best source for those looking to open a handpiece repair center or add handpiece repair to their existing services.
BUSINESS OVERVIEW
We train you how to open and operate a business that provides a needed service to dentists in your local area. Handpiece repairs are the most commonly needed repair service in a dental office. Currently, most dental offices mail there handpieces to a national company for repair. However, these companies have poor quality repairs, very slow repairs and high prices. We show you how to offer a local option to dentists in your area which would provide much quicker repair times, better customer service and lower repair prices than the national competitors.
TRAINING COURSE NEED
Knowing the need for nationally and internationally for dentists for a local handpiece repair option, we began offering our training courses 25 years ago. We have always offered our training for a one time fee rather than as a franchise. Because of the quality of our training and our fair offer, we have trained more people to open a dental handpiece repair center than any other company offering this training. We have known that people would prefer an independent option rather than a franchise.
NOT A FRANCHISE
We continue to offer our training packages and courses with one time fees rather than a franchise fee structure. Our new business training courses packages will offer all the necessary training, knowledge, and contacts to open this business as an independent business rather than a franchise.
We offer these training courses in addition to our regular handpiece business, and normally will train 6-12 people per year. We have trained over 400 people from around the world including people from the United States, Canada, Mexico, England, Ireland, Scotland, France, Germany, Italy, Belgium, Lebanon, India, Thailand, South Korea the Philippines, Australia, New Zealand, Guyana, Trinindad and other countries. We have trained people from all walks of life to open this business.
TRAINING PACKAGES
At Orion Dental Sales, Training & Repair, we offer a range of training packages that provide the knowledge, skills, and contacts necessary to open and operate a dental handpiece sales and repair business. Our training packages have one-time fees rather than franchise fees, making them a more affordable option for entrepreneurs looking to start their own business. We have several training course packages available with our Platinum Training Package being our most commonly sold training course followed by our Gold Training Package.
PLATINUM TRAINING PACKAGE
Our most commonly sold training package is the Platinum Training Package. This nine-day package includes pneumatic and electric repair training, as well as new business start-up training. With the Platinum Training Package, you'll learn everything you need to know to open and operate a successful dental handpiece sales and repair center.
GOLD TRAINING PACKAGE
Our second most commonly sold training package is the Gold Training Package. This six-day package includes pneumatic-only training and covers everything you need to know to repair pneumatic dental handpieces. While it doesn't include electric repair training, it's still an excellent option for those looking to start a dental handpiece sales and repair business. You would still offer electric repair training, but could outsource those repairs until you took the electric training at a later date. We could repair these drills for you at wholesale and provide you with a suggested retail.
HANDS-ON TRAINING
All of our training courses are one on one, with a hands on training format including both office and repair desk training following a well practiced outline each day. We have picked handpieces for training that are good examples of their type to best represent a broad range of dental handpieces. Each day of training we will repair handpieces. In addition, each day we will provide training in other areas of the business including office and shop set-up, marketing, and accounting. We will also go over our preferred vendors and will give you assistance in setting up your wholesale account relationships with the same vendors that we use.
Overview of Training Packages
Our training packages are designed to provide you with the skills and knowledge needed to start and grow your own dental handpiece repair business. The packages are designed to be turn key training courses that cover everything you need to start and operate this business from handpiece repair, shop desk set up, office desk set-up, marketing, and accounting training.
Support Included
All of our training includes ongoing support with three years of free telephone support, three years of free retraining support and ten years of free email support included with each of our training packages.
Here are some of the highlights of our training:
Handpiece Repair Training
During the handpiece repair training, we will provide you with comprehensive instruction on how to repair highspeed and lowspeed dental handpieces, along with related types of handpieces, including both pneumatic and electric handpieces. You will learn how to identify problems, disassemble and assemble handpieces, clean and lubricate internal components, replace damaged or worn parts, and perform final testing to ensure proper functionality.
Each day of training will be focused on repairing handpieces, but we will also cover other topics, including:
- Shop set-up: We will provide guidance on how to set up your repair shop, including running your air compressor, air lines, and air station, and the needed tools and equipment for repairs.
- Office Training: From opening the business to daily operations of the office, also further described below.
- Repair Parts inventory: We provide a suggested opening repair parts inventory, with each item individually labelled, with our two most commonly sold training packages, the Platinum and the Gold Training Package.
- Repair Tool Inventory: We provide a suggested repair tools inventory, with each item individually labelled, with our two most commonly sold training packages, the Platinum and the Gold Training Package.
- Diagrams, repair videos and manuals: You will receive all the necessary diagrams and manuals for major tool repairs including repair videos for many common models. We have built our extensive training manuals over many years. Our Platinum Training Package comes with 9 training manuals and our Gold Training Package comes with 5 training manuals.
Office Training
In the office training, we will cover several areas focusing on some key aspects of the business operation: marketing, accounting, and others. Here's what you can expect to learn in each of these areas:
Marketing
We will provide you a flash drive with digital templates of flyers, brochures, postcards, catalogs and related marketing materials that you can use to quickly start out marketing your business. We will show you how to take our company name off and put your company informaiton in its place. In addition, we will train you on how to create your own marketing materials, including tri-fold brochures, catalogs, fold-over mailers, one-page flyers, coupons, and related items using the same marketing program we used. We will also provide you with a various graphics and images on a flash drive that you can use to create your own marketing materials in addition to using our material
During the marketing training, we will also provide instruction on various useful computer programs and apps including accounting programs, mapping applications and customer relations management programs. We will provide step-by-step instruction on how to build accounts through various means, including mailings and visits along with training in customer service and interactions for this business.
Accounting
In the accounting training, we will train you on how to set up your accounting for the business using QuickBooks Pro accounting software. You will receive a suggested retail price sheet for every item you may see, as well as guidance on how to set up your invoices and parts inventory in QuickBooks. We will also review how to expense for the IRS a home-based business and related accounting issues.
New Handpiece and Add On Sales
We will train you in how to purchase, market, and sell new handpieces and other add on products. This instruction will include a review of the various handpiece manufacturers' models and styles, handpiece sales company addresses, phone numbers, and personal contacts, a suggested retail price review for various items, and related matters in marketing and sales of new handpieces and other add on products.
U.S. Government Business
We will train you how to solicit U.S. Government business on military bases and other installations such as VA hospitals or Federal prisons. This Federal business is a great source of high-volume sales. The process of obtaining this business is basically a two-step process of first getting registered to do business with the government and then going out and soliciting this business.
Business in General: Overview
This section will provide a brief overview of the business in general, and is not intended to cover all topics related to the industry. The following subsections will discuss the competition in the industry, including handpiece manufacturers, national catalog companies, and local competitors.
Competition
Once the dental industry was required to use sterilizers, such as autoclaves, after every patient the need for handpiece repair companies greatly increased. The rise in the use of sterilizers, called Autoclaves or Chemclaves, which break down the handpieces much more rapidly than before, created a need for more frequent repairs.
The primary sources for handpiece repair are the handpiece manufacturers, catalog companies and local repair centers. Through a competition of speed, price and service we can show you how to be a better option for your local accounts.
Handpiece Manufacturers
For simplicity, this business can be compared to automobile dealerships. If you take your car to the dealership, they tend to be a lot more expensive and a lot slower than a local repair facility. In this business, handpiece manufacturers typically run 3-6 weeks for repairs versus 1-5 days which we can provide. And, more importantly, handpiece manufacturers typically charge twice as much for repairs. Plus, we can offer much better service by being in the local market than a customer being able By offering quicker repair times and lower prices,
National Catalog Companies
Another source of competition are national catalog companies, which sell everything under the sun that dentists might need, including handpiece repairs. The biggest one here is Henry Schein. While they charge a lower price than the manufacturers for repairs, they take longer to repair handpieces and do not offer the personal level of service that local repair shops can provide. And, these large national companies have had tremendous staffing problems and customer service problems that leave dentists searching for other repair options than expensive and slow national companies.
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Again, thank you for your interest. We look forward to helping you, if we can, to open your own dental handpiece sales and repair center. Please, email or call if I can be of any assistance. I look forward to speaking with you and answering any further questions you may have. Please feel free to call or e-mail me at your convenience.
