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Some of our New Business Owners...

 

We train you to open your own dental handpiece sales

and repair center.

 

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Read a Few Comments from People who have Completed our Training Courses.

 

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The following is a recent e-mail reference request, with a return answer from someone interested in the business to one of our previous trainees.  These emails were forwarded to us afterwards;

 

 

 

From:  Jesse

To:  Mark

Sent:  Wednesday, June 3, 2009 3:21:55 PM

Subject:  Dental Handpiece Sales & Repair Business

 

Dear Sir,

 

My name is Jesse Jenkins, and I am trying to decide whether to proceed with dental handpiece repair. I live here in ..... and the number of dentists is 2000.  It appears that this is a sizable group to get work from.  There are the usual 4-5 major dental houses, Hayes and possibly one other independent.  Do you feel the training you got from Paul Laird prepared you for your first year?  My phone number is ...-...-.... if you want to call me if not use e-mail. Jesse

 

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From: Mark

Date: Thu, 4 Jun 2009 22:20:45 -0700 (PDT)

To: Jesse

Subject: Re:  Dental Handpiece Sales & Repair Business

Hello Jesse:

Good evening! I apologize for the delayed response as it is quite hectic past few weeks. The handpiece repair is a great business, you just have to know how to market yourself - Paul will show you how. Like you, I've contacted several independent business owners within a period of 3 years and decided to go with Paul's program for several reasons. Paul has been in the business for quite some time and he knows 'handpiece repair'! I've almost bought a training from this person close from where I live (CA), from several months of conversation with him, I've later found out that he was a student/trained by Paul Laird. I did not want a training from a student, I want it directly from the professor. I went with my instinct and traveled from CA to WA - PAUL DID NOT DISAPPOINT ME! The training was very informative, fun and with a very friendly atmosphere. HAYES (and several others) was on my list but I did not want someone digging in my pocket every month and I also want to be able to market anywhere I want, sky is the limit as far as territory goes. Orion repair was the answer to my search. Worries aside as Paul will support you all the way for 3 years, compare that with others with only 1 year. Not only Paul will provide you with all the manuals, Orion repair will make sure you'll leave WA with confidence. You'll even hear him in your sleep after the training from all the information he'll provide you. You will not forget the repair mechanics as he'll keep on reviewing the steps until you are comfortable with it. Also, Paul's prices are very reasonable, others will be much higher than that. Paul is also a lot friendlier in person. :-)

I hope this helps, please, do not hesitate to let me know if I can provide you with additional information.

Kind Regards,

Mark

 

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The following are references and thank you comments from our previous new business trainees;

 

 

----- Original Message -----

From:  William

To:  Orion Repair

Cc:  Ben

Sent:  Monday, February 08, 2010 4:01 AM

Subject:

Re: Thank you

 

Dear Paul and Amanda,

 

thank YOU for a wonderful stay in Port Orchard.

 

We couldn't imagine a better tutor, nor a nicer welcome.

 

There is only "but" ; I can't get rid of that little voice in my head eternally repeating things like ;

"you snug a little, you tug a little, tap tap tap, 5-6 minutes electrosonic. It is not getting off? You take it back, you snug a little, you tug a little, tap tap tap, 5-6 minutes electrosonic. It is not getting off? You take it back, you snug a little, you tug a little, tap tap tap, 5-6 minutes electrosonic. It is not getting off? You take it back, you snug a little, you tug a little, tap tap tap, 5-6 minutes electrosonic. It is not getting off? You take it back, you snug a little, you tug a little, tap tap tap, 5-6 minutes electrosonic. .......

 

I can go on for hours like this.

 

Be sure we won't forget, the drill became a habit and we're full of confidence to launch the business. I already absorbed the big white book on the plane (I couldn't get enough of it).

 

There is one little thing I start asking myself. Concerning the electrical supplies (polishing mill, electrosonic, ....) you sent us, are they compatible with our electric criteria (220Volt) and round pins for the socket?

 

We really enjoyed dinner with you in Elliott's and would like to think you for the wonderful evening which was the ideal way for closing this great week.  I hope the New Orleans Saints won so Amanda can come out again without a brown paperbag over her head.

 

Wishing you a lot of success with the business but above all, all the family luck you can have.

May the best of your past, become the worst of your future!!!!

 

Best regards from Belgium,

William

 

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----- Original Message -----

From:  Dave

To:  admin@orionrepair.com

Sent:  Wednesday, March 03, 2010 7:12 PM

Subject: Thanks you two

 

Dear Paul and Amanda,

 

I want to say what a great experience it was to attend your school. The course was thorough, well thought out and very informative. You took me from knowing nothing about handpiece repair to a point where I am motivated to get my own business started. I feel confident that you have taught me enough about repairs and office management/marketing that I can do it on my own. Now that I am home and getting the workshop area set up I see how much effort you put into the selecting all the right tools and equipment. Soon I will begin the office set up and I'm sure the same will be true there.

 

Thank you for everything.

 

Sincerely,

Dave

 

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----- Original Message -----

From:  Jim

To:  Orion Repair

Sent:  Monday, February 22, 2010 7:05 AM

Subject:  received tools

 

Hi Paul and Amanda,

 

The tools arrived on Saturday. I am setting up and taking inventory today and tomorrow. Looks great so far! At night I am doing overhauls in my head and working on sales pitch. There's a mini Paul on my shoulder telling me what to do.  And thanks for sending my glasses.

 

Jim

 

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----- Original Message -----

From:  Steve

To:  admin@orionrepair.com

Sent:  Sunday, December 07, 2008 9:20 PM

Subject:  THANK YOU very much!

 

Hello Paul and Amanda:

 

Good evening!

 

I made it home safe and on time last night. I went straight to the airport from Port Orchard - just couldn't wait to see my family. I did enjoy reading the binders you've provided and time went by quickly. I will be very busy this week and will try and get my mailers out quickly.

 

I am very thankful to you and Amanda for making this so easy and comfortably for me. The training was great and couldn't think of any improvement you can do, I'll rate it a 10 out of 10. I left Port Orchard with a big smile surpassing my expectations. My wife and I are very grateful, THANK YOU very much!!!

 

Paul, at the moment I have no questions for you and will raise one when it comes up and of course I will update you with my progress.

 

Thanks Paul!

 

Please extend my regards to Amanda and the kids.

 

Best regards,

Steve

 

 

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----- Original Message -----

From:  Jay

To:  Orion Repair

Sent:  Thursday, February 14, 2008 7:02 PM

Subject:  Reached home safe

 

Dear Paul and  Amanda,

 

 

I was back home yesterday night after a smooth journey. Just wish to put a little note of thanks for your help and guidance. It was a great pleasure to meet and train with you.

 

 

It proved to be a great experience for me to learn from you guys! I appreciate your kindness and generosity.

 

I bought QuickBooks today on my way from work. I will keep you posted as it progresses.

 

Thank you very much.

Kindest regards,

Jay

 

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----- Original Message -----

From: Sordi

To: "Orion Repair" <admin@orionrepair.com>

Sent: Sunday, January 03, 2010 7:20 PM

Subject: New Year Wishes & Business

 

> Hello Paul & Amanda

>

> for both of you and all family members a great, healthy and wealthy 2010!!!

>

> GOOD THINGS HAS TO BE SPREAD AND DUPLICATED your training was

> great and I like to tell this some interested people with a pleasure.

>

> HAPPY NEW YEAR

>

> Sordi

>

>

 

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Hello Paul and Amanda:

 

I had a great time last week, I brought back with me a ton of knowledge, what a great training! I hope I didn't give you too much hard time.

I will be honored to be a Reference! Please feel free to quote my messages and give away my phone number and/or e-mail address. Based on training received, it will be all positive!

 

Thanks for shipping these, I am looking forward to receiving the boxes. I am still working on my list of things to do, I've accomplished three so far, hopefully, the bottom list will be easier. Will schedule a meeting with the accountant tomorrow - hope she'll go easy on me. Cut my message short, I'll be on the road in 3 hours for my 2 hour commute to work (aaagghh!).

 

Take care and thanks again!

 

 

 

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To: <admin@orionrepair.com>

Sent: Wednesday, January 28, 2004 9:45 AM

Subject: Thank you!!!!!

 

Dear Paul and Amanda,

 

     Once again I would like to thank you for the week I spent there. I must

admit there was a lot to take in during the course but I really enjoyed it

from start to finish. You taught me everything that I wanted to know and

your teaching methods are really very impressive. Once I get the business

started I will let you know how things are progressing.

 

Peter.

 

 

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To:  Orion Repair

Sent:  Tuesday, March 15, 2005 1:41 PM

Subject:  Arrived in BKK

 

Dear Paul & Amanda,

 

     After an exhausting long lasting flight I arrived BKK last night. As we expected it was a little bit fun to pass the securities in US and in Japan with my handpress, endless questions for what do I use this press. I decided to tell them for watch making, they all were satisfied and I could pass at least.

     Today I got my yellow pages and again I couldn't find a handpiece repair and sales business in BKK, I found dentist tools and equipment dealer. Okay it makes me happy, but its still unbelievable that such a work hasn't set up before.

     My first meeting with a graphic shop to make all my business papers, and on Monday next week we have our first meeting about there concept, that's in time, because I have to fly to Germany by March 23rd.

 

Thank you again.

Johannes

 

 

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----- Original Message -----

From:  Frank

To:  Orion Repair

Sent:  Tuesday, March 24, 2009 10:40 AM

Subject:  Handpiece Training

 

Hi Paul:

 

How are you? Hope all is well.

 

One of the other companies that trains people is very close by, and I met with them. He is 65 miles from where I live. I almost bought his training and at the last minute of researching I saw yours which is a better deal, in my opinion.  I enjoyed your training, and the business is going well.

 

Regards to Amanda and kids.

 

Kind regards,

Frank

 

 

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Dear both of you,

   

     Once again I have to say thank you very much for your kind hospitality.  And I would be happy to offer myself for you as a reference.  I would be glad to recommend you to some fellow followers in "our" business. Even my wife told me to say THANK YOU for the good care you gave me.

 

Bye for now all the best for your family, I will continue to report from time to time.

James

 

 

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Dear Paul,

 

     I had a very nice trip back home from Port Orchard last week. It was

nice to come back home and be with my family again. I can`t thank you

& Amanda enough for all the help and dedication put into my training.

It was beyond all my expectations.

     I started on my list "Things to do before opening" and slowly but

steady I`m doing one thing at a time. So far everything has gone

smooth without a problem, but if I have any you can be sure I`ll give

you a call.

     Yesterday I received your box shipment with all the shop tools and

spare parts, everything was complete.  Thank You. Best wishes to your

family.

 

Sincerely,

David

 

 

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Hi Paul:

 

Good evening! My wife told me that I have 4 boxes waiting for me at home. Can't wait to open it and play with my new toys.

Thanks again for the training and enjoy your weekend!

 

Best regards.

 

 

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Dear Paul and Amanda,

 

     I  just wanted to tell you thanks again for the training, the business is going well.  My wife and I just wanted to say that every time we have needed something, we have simply had to turn to your manuals, and the answer was there.

 

Thanks. 

Mike

 

 

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----- Original Message -----

From:  Zenon

To:  Orion Repair

Sent:  Wednesday, December 10, 2008 1:30 AM

Subject:  THANK YOU very much!

 

 

Hello Paul and Amanda:

 

I had a great time last week, I brought back with me a ton of knowledge, what a great training! I hope I didn't give you too much hard time.

 

Thanks for shipping these, I am looking forward to receiving the boxes. I am still working on my list of things to do, I've accomplished three so far.

 

Will schedule a meeting with the accountant tomorrow - hope she'll go easy on me.

 

Cut my message short, I'll be on the road in 3 hours for my 2 hour commute to work (aaagghh!).

 

Take care and thanks again!

Zenon

 

 

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Dear Paul,

 

     Thought I had better touch base with you and let you know all is well.  We opened up the business on November 1 and by the 9th We started receiving calls for repairs and price checks. We have repaired Midwest, Star, and Kavo Highspeed handpieces everything went great. We also received 2 MW Shorties, took a little time but they turned out real good and ran smooth. I was so excited I had a hard time sleeping that night.  I have had a lot of positive feedback about the business. I wanted to Thank You and Amanda for all your help and assistance in starting the new Business. My Wife and I are having a very good time with the new Adventure.

 

     Have a Merry Christmas and a Happy New Year.

 

Mark & Cindy

 

 

 

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----- Original Message -----

From:  Tim

To:  Orion Repair

Sent:  Friday, January 28, 2011 2:04 PM

Subject:  Pictures

 

Just a couple of pictures of the shop. It was good to talk to you.

 

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The following are a set of emails and responses to us from someone who we trained, after they went somewhere else for dental handpiece training, and were disappointed in the quality of that training from another company;

 

From:  ...

Sent:  Friday, January 07, 2011 5:06 PM

To:  admin@orionrepair.com

Subject: handpiece business

 

Hi,

 

My name is ... and about one year ago I requested information about Orion, the training, and the business. I had been saving for sometime and wanted to open my own service based business. I looked into all the avenues of the handpiece repair including Hayes, Dentists Choice, Orion, ..., and a few more. I was pretty sure I was going with Orion till I talked to ... at .... He had me convinced that he could train me to repair High and Low speed handpieces, for a fraction of the cost of everyone else. So I went to ... and took a week off work, paid a fortune in airfare, lodging etc. To make a long story short a kind of got a feel for all these things, I don't feel a bit comfortable doing it on my own and definitely don't even have a clue how to approach a dental office to solicit work. I have spent most of my money on tooling my shop and buying ... products to start a business that I really can't go to anyone else for training. My question to you is, is there anything you can do to help me with the soliciting part and anything else, I have a little more money for my business but definitely not enough to come there for training. I seen the business in a box, but really can't even afford that. If you don't have anything then I would definitely understand, it will just take me longer to open the business with the trial and error method. I know I can get the business going I am just really disappointed in the training I received through someone that has been in business for so long. Thanks for your time.

 

 

 

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From:  Orion Repair

Sent:  Friday, January 07, 2011 6:48 PM

To:

Subject:  handpiece business

 

 

Dear sir,

 

     I struggle to express my sympathy for your situation. I wish that we had spoken more before you left for training, as I could have given you a warning before you left. We have heard another negative comment from another person about that company. I feel in some way responsible for not being able to better present our company and its offerings, and for you choosing another company over us. Can I ask, in the end, why did you choose their company over ours? Was it price, services, or some other reason, as we would like to know in order to better understand our presentation and its weaknesses?

 

     We would be happy to help you in any way that we could. I could make two suggestions...

 

  ...We always say we would like to offer our training courses for half of their prices, but we were surprised at how expensive the marketing continues to be in magazines, free mailings and online. We advertise in 3 magazines, several online outlets, and with free mailers, and those costs are a constant ahead of any actual sales. We have tried to price our training courses as fairly as possible, yet still cover our costs of business. We wish that we had been able to train you to open your own dental handpiece sales and repair center. We have never had anyone unhappy, and have been training for over a decade with trainees all over the web and around the world. The closest we had to someone being unhappy was someone who chose to change careers from this business to another, after we trained them, and they had us buy back some tools and parts inventory many years later. They were very happy with our training and the business, with glowing praise of us, even though they were changing business.

 

     Again, we would like to express our sadness and sympathy for your poor experience. If we can assist in any way, please let me know. Please, e-mail or call if I can be of further service.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

 

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From:

Sent:  Friday, January 07, 2011 10:36 PM

To:  admin@orionrepair.com

Subject:  Thank you!

 

Hi again Paul,

 

Thanks so much for the quick reply. I just made a BIG MISTAKE on choosing to go with ... The main issue was the money and I thought I had enough saved to come to your company for training. I originally had enough saved to use Orion for high, and low speed training, and a good head start on tools and inventory. I severely underestimated what it cost to put together a shop suitable enough to run a business out of. That prompted me to contact ..., simply because their prices were so much closer to my actual budget. But this is definitely a case of 'you get what you pay for'. ... from ... sounded so confident and "KNEW" sooooooo much that I went with him thinking that I would have enough money left over for what ever I needed to start my business. I wish I would have saved for a little while longer and gone with my original plan. Timing was also a factor, as I would be recovering from back surgery while starting my business, so everything would have lined up perfectly. The amount of money I had saved, by the time my surgery rolled around, just happened to be what ... was asking for their training and equipment. Orion was always my first choice, but the timing and the money just didn't match up. So that's my story, and now, I have even more limited resources, am obligated(because it was included in the cost), to use ... for the next year for technical support, long distance repair, and inventory I will need to supply my shop. I appreciate your offer, and will take you up on it. I would also like to know if your company would handle long distance repair work for people that didn't go through Orion for training, and what percentage you charge. Also, what other services would Orion be willing to perform for outsider businesses?

 

On another note, I really believe that if I could have found something, anything, that offered any insight as to what I was getting myself into going through ..., it would have saved me a LOT of grief. Is there any kind of blog, review board, or, whatever, to post experiences that individuals have had with certain companies, without running into legal ramifications? I have considered BBB, but he technically followed through with his end. Just very unsatisfactorily. Any information regarding that would also be appreciated.

 

Thanks again, so much, for all of your time and interest.

 

Sincerely,

 

...@msn.com

 

 

 

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From:  Orion Repair

Sent:  Saturday, January 08, 2011 9:54 AM

To:

Subject: Thank you!

 

Dear ...,  

 

Thank you for your follow up e-mail. Feel free to send any handpieces or equipment to us for a free estimate. When we train people, they do not send any items to us, as we show them how to repair a broad make of handpieces, and we provide various sources to be used for odd equipment. We also include to our trainees free retraining for 3 years along with 3 years of free telephone support, and 10 years of free e-mail support.

 

I am curious, are you supposed to be mailing handpieces or equipment to them or buying parts from them? Both of those, in my opinion, would be unnecessary, as there are many alternative choices. You are welcome to mail any items to us for an estimate, or feel free to ask any other questions as needed.

 

If we can be of any further assistance, please let me know.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

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From:  ...

Sent:  Sunday, January 09, 2011 1:16 AM

To:  admin@orionrepair.com

Subject:  Thanks again!

 

Hi Paul,

 

I don't have to send anything to ... per say. ... is just as is sounds, it is a sharpening company that sharpens and re-tips dental instrument as well as a wide range of other things, the handpiece repair part is just a small portion of the business that ... does. ... repairs the handpieces that come in and hires some other people to do the rest. What do the dentists that you do business with do with their instruments that need sharpened, re-tipped, and fixed? The few other Handpiece Repair shops that I have talked to say they are plenty busy not to have to add this into their business and I was warned not to spread myself too thin before getting into this as well, but ... told me that "they all compliment themselves and it is better business to know everything". I know enough to do a little then he wants me to send the rest into him so he can make a profit off of me, he gave me a generic price sheet to put my company name on with all his services, though I can only do about half myself he expects me to send to rest to him I think. ... wants me to buy the parts for the re-tipping from him plus send him the things I can't do, of course I will make a small profit on my end for my time. ... is training people to send everything to him. Pretty sneaky and smart.

 

I feel so so on repairing the handpieces on my own especially when I receive the manuals and handpiece schematics from you to be able to do repairs myself. I don't want to send anything to ... unless its something having to do with sharpening something I don't feel comfortable doing. I would like to have a place to send some stuff to if I can't do myself or if it is something I don't have the tools to do it with or parts. I really don't like the thought of having to call ... if I'm having troubles, though this was one of the "perks" to buying his handpiece repair kit which was to have a FULL year of help if needed.

 

Well Paul I thank you for listening to my dilemma and also thank you for your offered advice and help. If someone were to ask me where to go to train I would definitely send them your way. Thanks for your time.

 

Warm Regards,

...@msn.com

 

 

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From:  Orion Repair

Sent:  Sunday, January 09, 2011 6:58 PM

To:  ...

Subject:  Thanks Again!

 

 

Dear ...,

 

We suggest to people we train to grow your business by building your repair accounts through a combination of broad mailings and visits about every 3 weeks. We suggest to highlight a combination of speed, prices and services with the following being some highlights;

 

  • Free estimates on all makes and models of handpieces and small equipment
  • Free local pick up and delivery
  • Next Day Service on High-speed Handpieces
  • 3-4 Day Service on Low speed Handpieces

 

The broad mailings to dentists in our area will include postcard mailings, 3 page mailings in envelopes, fold over mailers, large mailers with catalogs and assorted materials, etc., that highlight a combination of speed, prices, and services. As we are doing visit rounds, we will start the visit delivering goodies and freebies to the ladies at the front desk such as;

 

  • pens with our logo imprinted upon them
  • notepads with our logo imprinted upon them
  • rolodex cards
  • candies such as jelly bellies in individual packs
  • other logo imprinted promotional items

 

And, as we do the visit rounds, we will deliver the goodies and freebies, then we will drop off marketing materials with a simple statement about wanting to drop the information for whomever is responsible for their handpieces, and the desire to be their local handpiece sales and repair center. While doing the visit rounds, we are trying to slowly build relationships through schmoozing the gatekeepers by getting to know names and faces. We also, are big believers in thank you cards as you meet people, even momentarily, in addition to thank you cards each time you do new business.

 

As to instrument sharpening, in general, we suggest building a repair relationship with your accounts, then over time as your account base has grown, and cash flow has become predictable, then we suggest choosing other things to add to your product mix. We suggest choosing things that have a high margin and that are not labor intensive. Instrument sharpening is something we discuss, but we do not recommend. We have never seen the demand with our accounts for instrument sharpening, with the exception of an occasional scissors from specialty dental surgeons. We suggest to add items to your product mix such as disposable prophys or gloves, handpiece sales including low speed attachments, lubricants, small equipment sales such as dental purge/flush units, small equipment repairs such as autoclaves, and other items.

 

Please, e-mail or call if we can be of further service. You are welcome to mail any item to us for assistance.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

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From:  ...

Sent:  Friday, January 14, 2011 6:33 PM

To:  admin@orionrepair.com

Subject:  tool

 

Hi Paul,

 

Let me start off by saying that I got the material and its awesome, it is just what I need to finish getting started, but I'm a little worried still. I was looking through the manuals and seen some tools I still need for slow speed repair, one being the ...I was looking to buy one and was wondering how much you know about them, I found one on Ebay that's a Hornady for bullets. Would this one work? Or do I need a special one? Anyway thanks again for your material, it was worth every penny, I wish I would of come there for training.

 

Warm Regards,

...

 

 

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From:  Orion Repair

Sent:  Sunday, January 16, 2011 5:11 PM

To:  ...

Subject:  Re: tool

 

Dear ...,

 

Thank you for your nice comments and purchase. I would like to stay away from commenting on his repair techniques, as I do not believe he and I agree on much. It is very hard for me to counsel you on your repair techniques without having you complete our certification courses in dental handpiece repair. We tend not to reuse spindles or break bearing races. If you need any shop tooling, parts, or other assistance, feel free to send an e-mail.

 

Good luck in this new year.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

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From: ...

Sent:  Monday, January 17, 2011 9:26 AM

To:  admin@orionrepair.com

 

Hi Paul,

 

Me again sorry to keep bugging you. I would like to see these gauges that you use if you have some pictures or a website to go to would be great. If you could give me a quote it would awesome as well. Thanks again for your time.

 

...

 

 

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From:  Orion Repair

Sent:  Monday, January 17, 2011 9:59 AM

To: ...

Subject:  Re:

 

Dear ...,

 

We now more commonly use a Digital Caliper or a Dial Indicator Stand with an Actuator height table, and will adjust off of specifications as needed due to the age and condition of the handpiece. Basically, we will adjust for comfort of operation as needed, if the spec. does not perform correctly on an older or worn tool.

 

Please, e-mail if I can be of further service.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

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From:  ..

Sent:  Monday, January 24, 2011 12:09 PM

To:  admin@orionrepair.com

Subject:

Parts and Tooling

 

Hi again Paul,

 

I have a quick question and favor to ask of you. Could you give me a list of suggested parts and tooling that you think I am going to need to start my business. I purchased a starter kit from ..., which includes a lot of good tooling (not enough though) and part kits that ... put together that I definitely do not feel comfortable telling a dental office that I can have their highspeed handpieces ready in 24 hours then have to order parts/tooling and it turn into 72 hours. If you don't want to give me a list I would surely understand as you are running a business and I did not come to you for training. What ever help or advice you can give me as always is greatly appreciated. I ordered some used Midwest quiet air handpieces off Ebay recently (to train with and possibly sell later) and I don't even have the tools to do those, so I have to order a bunch of tooling and parts before I launch, though my business funds are dwindling fast. I have to say what you have given me, has been a blessing and a huge help and I am again grateful.

 

 

Warm regards,

...

 

 

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From:  Orion Repair

Sent:  Monday, January 24, 2011 3:24 PM

To:  ...

Subject:  Information

 

Dear ...,

 

The Midwest Quiet Air model, both the standard and latch/pushbutton model, is one of the most common models on the market as it has been sold since the 1970’s. It has some peculiarities during repair with a frozen head issue on the manual/standard model, and a seating problem primarily on the manual model caused by the loading spring, which is less common on the latch/pushbutton model. This is one of the models we train with due to its large numbers in the worldwide dental community, and its occasional rebuild difficulties. We also, provide 15 practice turbines for our trainees including both the manual and pushbutton Quiet Air models to be used for practice after the completion of training.

... 

Thank you for your purchase in the past.  At any point if you decided to come to us for our training courses, we would deduct the value of previous training materials purchased from the training courses taken. Please, e-mail if I can be of further service.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

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From:  ...

Sent:  Thursday, January 27, 2011 11:35 AM

To:  admin@orionrepair.com

Subject:Business name and vendor

 

Hi Paul,

 

I was hoping that I could get your opinion on a company name that my wife and I both like and that name is Athena Handpiece Tool and Repair. Is this too close to Athena Champion's business name? The other question is what companies do you think are the easiest and best to become a vendor for? I want ones that sell some of the best products in the industry, ones that I can believe in and work together with.  As always I appreciate your opinion and look forward to hearing from you Paul.

 

Warm Regards,

...

 

 

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From:  Orion Repair

Sent:  Friday, January 28, 2011 7:38 PM

To:  ...

Subject:  Business name and vendor

 

Dear ...,

 

We go over new name company name selection during our training, and we also cover suggested vendors for parts, new equipment, repair of odd handpieces, disposables, and tooling companies. All of this is part of our intensive training courses. We would be happy to provide all of this information to you with our training courses, however, with you not coming to us for training, I would suggest that at this point the person that trained you, would be the best choice to supply you with ongoing advice. You can also purchase our list of suggested vendors referenced in the previous e-mail which is our list of suggested vendors. We would also deduct any money paid for training materials from a future training course.

 

With our training courses, we provide 3 years of free telephone support, 3 years of free retraining support and 10 years of e-mail support. We would be happy to provide a modified course to fill in the gaps and to fit your needs with ongoing support.

 

My one comment on your company name, is that not too long ago, Athena was one company and Champion was another, before they merged. I would assume those two names are individually trademarked, which if Athena chose, could cause you problems in the future.

 

Have a good weekend.

 

Warm regards,

Paul Laird

Orion Dental Sales, Training & Repair

888.674.6657

 

 

 

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From:  ...

Sent:  Friday, January 28, 2011 9:26 PM

To:  admin@orionrepair.com

Subject:  training

 

Hi Paul,

 

I have to say that I am sorry that I keep bugging you asking questions when I never came to you for training, you said that you could provide a special course for me to fill in the gaps of what I didn't learn from ... and deduct the money that I paid for the package that I purchased before. I think I mainly need training on lowspeeds, nosecones, launching my business, etc. Could you give me a quote what you would charge for me to come there for 3 days to learn the rest of what I need? Thanks again for your time.  I look forward to scheduling a course with you.

 

Warm Regards,

...

 

 

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